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Product Download Help

 

Audio Product Frequently Asked Questions (FAQ)

 

What do I need to download the audio seminars to my computer?

To download audio seminars, a secure internet connection is needed. Please ensure you have a secure internet connection before you begin your download.

How is a downloadable version of an audio seminar different than the CD version?

The downloadable version of a seminar is identical to the CD version. The only difference is that it is available immediately on your computer and is easily transferred to mp3 listening and e-reader devices.

How many times can I download the audio seminar?

One download is available per audio seminar purchase. Please consider where you would like to store the file before downloading it. For example, if you will be listening to your audio seminar on your mp3 player, which is synched on your home computer, we recommend downloading the audio seminar to your home computer. If you will be listening to your audio seminar at your school or office, consider downloading the audio seminar there.

Can I earn college credit for my downloadable audio seminars?

Yes! College credit from Brandman University, a part of the Chapman University system is available with our audio seminar programs. More information is available at http://www.berproducts.org/about-audio-seminars and also on page D and E of the handbook.

Can the handbook PDF be transferred to my e-reader?

Yes, most e-readers can “read” PDF files. Consult your user’s manual or your products support website to find the best way to get it on your device. You may also view the PDF files using Adobe Reader on your computer.

How long will my download be available?

Downloadable audio seminars are saved on your account at berproducts.org. However, only one download is allowed for each purchase. This is due to copyright and intellectual property laws. Please save your files to your computer once they have completed downloading, and you will be able to access the files repeatedly from there and transfer it to your other devices.

What happens if I have an audio on my hard drive, and the hard drive crashes?

Be sure to back up your MP3 files and PDF of the handbook to an external hard drive or another device so that if your hard drive crashes, you can restore your files from there.

Can I load my audio onto several devices?

Once you have downloaded the audio to your computer, you may copy it to other devices that you own. You may copy it to your desktop computer, laptop, MP3 player, and your smart phone.

Can I share my download with my colleagues?

Unfortunately, downloads cannot be shared. When shared electronically, it is creating a copy of the product. This denies the owner of the intellectual property the chance to sell another copy of the product they created. Think of it as photocopying an entire book or copying a CD.

I downloaded the product, but now I can’t find it. What should I do?

Oftentimes this will happen if the product is downloaded without saving. View your temporary download files, temporary internet files and perform a search on your computer for the product name. (i.e. “What’s New in Children’s Literature”)

If you continue to experience problems, please call our customer service department at
1-800-735-3503 from Monday – Friday, 6:00am-6:00pm PST.

What if I have problems getting the audio seminar to work on my computer or devices?

If you are experiencing problems getting the audio seminar to work on your computer or device, we encourage you to first consult your user’s manual or your product’s support website. The handbook files are sent in PDF format, and audio files are sent in an MP3 format. Please ensure that your computer has the ability to read both of these commonly used formats before you purchase a downloadable audio.

If you need to download software to allow you access to either PDF or MP3 formats, please visit the “Additional Resources” section located at the bottom of this page.

If the file will not download or if the file does not download in the appropriate format, contact our customer service department at 1-800-735-3503 from Monday – Friday, 6:00am-6:00pm PST. Please note: Customer service cannot provide tech support for your MP3 listening or e-reader devices.

What if I have problems getting the audio seminar to download?

If you have problems with creating an account on berproducts.org, payment, or accessing your download, our customer service department is available at 1-800-735-3503, Monday –Friday, 6:00am-6:00pm PST.

If you are experiencing problems during non-business hours, please view our tutorial on downloading audio seminars on this page, located here.

Please note: Depending on your internet connection speed, files may take a while to download. Please be patient and allow the file to download completely before you attempt to access it after downloading.

I am having problems with the .zip file.

If you are experiencing problems during non-business hours, please view our tutorial on downloading audio seminars on this page, located here.

If you experience problems unzipping the .zip file in Windows you may need to try different unzipping software, we suggest you try the free program 7zip.
7zip can be downloaded here.

If you are still experiencing problems our customer service department is available at 1-800-735-3503, Monday –Friday, 6:00am-6:00pm PST.

Why can’t I use a Purchase Order for payment of downloadable audio seminars?

Audio seminar products are available immediately after purchase. Therefore, payment information and funds are needed at the time of purchase, which a purchase order does not give us the ability to do. We apologize for any inconvenience this may cause.

What is your return policy for downloadable audio seminars?

Downloadable audio seminars are available to you immediately, and there is no way to return the product to us once it is purchased.

If you are experiencing problems downloading the product, please contact our customer service department and they will be able to assist you. Our customer service department is available at 1-800-735-3503, Monday –Friday, 6:00am-6:00pm PST.

What do I need to be able to access the downloaded audio seminar?

Once you have downloaded the audio seminar, you will need:

A program to view PDF files. If you do not already have one, we recommend:

Adobe Reader – available at http://get.adobe.com/reader/

A media player that can play MP3 files. If you do not already have one, media players are available for download at:

Apple iTunes http://www.apple.com/itunes/
Windows Media Playerhttp://windows.microsoft.com/en-US/windows/products/windows-media-player


Audio Program Download Instructions

  1. Order your downloadable product from berproducts.org.
    Order your product
  2. From your order confirmation, click “Go to my downloadable products”.
    Go to downloadable products
  3. Click the link to begin downloading your product.
    *Please not that only one download is available per purchase. Consider where you would like to have the file saved before beginning your download.
    Click the download link
  4. When prompted, choose to save the product to a convenient location. (i.e. your desktop)
    Choose save
  5. Once the file has completed downloading, extract the files.
  6. Import the audio files to your media player. Your handbook PDF will be accessible through Adobe Reader or any program that allows you to view PDF files.

Additional Resources:

If you would like to download Adobe Reader, it is available for free here - http://get.adobe.com/reader/.

iTunes is a widely used and supported media player for both Mac and PCs. Available for free download here – http://www.apple.com/itunes/

If you experience problems unzipping the .zip file in Windows you may need to try different unzipping software, we suggest you try the free program 7zip.
7zip can be downloaded here.


Media Player Audio File Import Instructions

Windows Media Player:

  1. Go to the Start menu and select "All Programs." Find and click the "Windows Media Player" icon. If you see a classic menu at the top of the player (with tabs like "File," "View," "Play," "Tools" and "Help"), proceed to step 3.
  2. Right-click at the top of your Windows Media Player. From here, a small menu will pop up. Scroll down and select "Show Classic Menus."
  3. Click on "File," and scroll down to "Add to Library." Select the folders you would like Windows Media Player to scan for files and click "OK." From here, all available music files will be added to your library.
  4. To add music on CDs, simply pop the CD into your computer. Once Windows Media Player recognizes it, click the "Rip" tab, and it will copy the CD into your library.

From: http://www.ehow.com/how_2276472_import-music-windows-media-player.html

Apple iTunes:

Add to Library

iTunes creates an index of all music, audio book, and video files that are added to iTunes so you can access them quickly. This index is called the iTunes Library. When you add something to the library, essentially you are taking existing audio or movie files and adding an entry for each to your iTunes Library index. The files can be in your Home folder, somewhere else on your hard drive, on an external hard disk, or even on another computer that you are accessing through file sharing.
If you want to add files to your iTunes library, you can drag files from the Finder to the appropriate icon on the left side of the iTunes window, or choose File > Add to Library (on Windows, choose Add File to Library or Add Folder to Library) and then select the song file or folder you want to add. iTunes adds entries in your iTunes library for the selected files, and copies the files to your iTunes Music folder (if you have that option selected in the Advanced pane of iTunes preferences).
Note: When you add unprotected WMA files to your iTunes library (Windows only), iTunes converts them to new files that iTunes can play, based on your import settings.

Import

Choosing File > Library > Import Playlists allows you to import playlists and other data files into iTunes.

E-Reader Resources:

Below are some links to support pages for popular e-readers to help you upload your PDF handbooks.

Kindle - http://www.amazon.com/gp/help/customer/display.html/ref=hp_navbox_kspot_ksupport?nodeId=200127470

Nook – http://www.barnesandnoble.com/u/NOOK-Support/379003184/

Apple iPad – http://manuals.info.apple.com/en_US/iPad_User_Guide.pdf


Additional Resources:

Free Media Players:

Apple iTunes http://www.apple.com/itunes/
Windows Media Player – http://windows.microsoft.com/en-US/windows/products/windows-media-player

Adobe Reader:

Adobe Reader is available for free here – http://get.adobe.com/reader/.

E-Reader Resources:

Kindle - http://www.amazon.com/gp/help/customer/display.html/ref=hp_navbox_kspot_ksupport?nodeId=200127470
Nook – http://www.barnesandnoble.com/u/NOOK-Support/379003184/
Apple iPad – http://manuals.info.apple.com/en_US/iPad_User_Guide.pdf